Sunday, November 25, 2012

What's Next with thermostats.

Recently, we've had few questions about the high-tech 'Nest' thermostat, and what we thought about it.
For now, it seems too specialized a purpose/function to be worth the time and learning curve to use it. It's interesting and innovative, but does it make life easier?
For ease of use and maintenance, the easiest thing is to use standard set-back thermostats that everyone understands.

Thursday, August 9, 2012

A battery of ideas

We come up with a lot of ideas, but it's important to recognize good ideas from others.

Thanks to a customer idea, we now offer 10-year lithium batteries for the smoke detectors we install.

You're supposed to replaced all smoke detectors every10 years (30% are bad by then).  Now you can avoid the low battery beeping you get when you forget to replace the battery ever year.  
And especially in high ceilings, this simple idea makes life a little easier, a little safer.

More info about smoke detectors:

Tuesday, July 31, 2012

Good mistakes

As I drove along, the mailbox numbers jumped a bit.  I was close and even though the mailbox wasn't numbered, the house had work vehicles in the driveway.  I pulled in and parked. 
When  I entered the open front door, the woman asked if I was the a/c repairman.  
"No", I replied, "I'm looking for #64".
"That's the next house" she said.
Of course I had to ask, "Before I go, what's wrong with the a/c.?"..........
30 minutes later, with the a/c working, I left and went next door to like I was supposed to.
Of course, I had to explain why I was late.

They'd been waiting for days to get it fixed, and a fortunate mistake on my part resulted in it being handled.

Saturday, July 14, 2012

When 'No' is the right answer to give a customer

We recently had a customer who wanted an attic/roof fan to help keep her top floor cooler (they work great!).
But her house would not have benefited from the fan due to house's layout.  So, we suggested instead to have a good Vornado-brand fan, and a window air conditioner.
She really wanted an attic/roof fan and asked about different ways to do it.  And we felt bad saying 'no' because we knew she was disappointed.
Hopefully, after she has her fan and a/c unit, she'll appreciate that she's saved money and got what she really needed.

Tuesday, June 12, 2012

A-1 Newsletter, this month: The Savings Issue

Our latest newsletter is out - "The Savings Issue". Tips on how to automatically save every month on your utility bills, as well as do-it-yourself service help, and saving your own time when waiting for a service call. Click here to read  (it's a link on our web site.) And you can sign up with your email address by clicking here.

Friday, April 27, 2012

So far, so good. We made it through Spring without any major storms. Get ready for summer by testing your a/c and check/listen for the attic roof fan

Thursday, January 19, 2012

Generator backlog

With so many people interested in generators, we're backlogged and the manufacturers are backlogged.
The good news is that there are more options than before.
  • Dry basements are major concerns.  We have a new approach we're investigating the uses a plumber instead of an electrician.
  • For  portable generators, we have some new options that cost less and give more choice.
  • For standby generators, there are options to automatically shut off large power users (such as a/c) to keep the vital circuits powered.