Trying to help

With the 'flood' of calls, you soon realize that you can't help everyone.  We worked to have answers for as many people as possible, as quickly as possible.  Our emergency line was overwhelmed.  We'd be on one call, and be getting 3 more.  A few times, I would be helping people, but I'd actually say "I'm going to rush to solve your problem quickly so I can get to the next call.  I'm know I'm being brusque and not listening to your full story but I need to help more people".   I am impressed with how most people understood the need for priorities and the lack of firm scheduling